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securing theta with Ledger Nano S

Hello There!
I understand that ledger doesn't currently support Theta, however I also know that people are able to still secure with their Ledger Nano S, but it just doesn't show up in portfolio.
My question is that when I follow the process that seems to work for everyone else, selecting Ledger under Hardware wallet on the theta wallet site, it always gives me the message that my ledger nano s is not connected.
But it is connected and open in the Ethereum app?
Any ideas how to troubleshoot.
Have tried several times.
Thank you so much!